Delivery will normally take place within the timescales estimated on the order acknowledgement (and in any case within 28 working days), however this is only an estimate and time shall not be the essence of any order. Some smaller Goods may be delivered by post or courier and certain ranges of mirrors and furniture will be delivered direct by the supplier. All deliveries are carried out by a professional independent delivery company. After consignments are dispatched, Outlet mirrors will not be held responsible for any delays suffered by the delivery company. Any date specified for a delivery to take place is regarded as a preferred date and, while every effort is made to deliver consignments on preferred dates, this is not guaranteed by Outlet Mirrors or by any third party working on behalf of Outlet Mirrors. Certain Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. Delivery will only be made to the delivery address specified on the original order. If you reside in a block of flats please make us aware pre delivery as we only send a single driver to deliver So for large items we need to know. We dont deliver goods upstairs to in accessible rooms.
incorrect delivery addresses: delivery costs will not be refunded if an incorrect delivery address or incomplete adddress is supplied as we have to pay for each and every delivery up front. it is the customers responsibilty to make sure there address details are correct when submitting there order.
Cancellation of delivery within 24-36 hour period prior to delivery being arranged and booked is chargeable.
Goods signed for in good condition on delivery after being unpacked cannot be returned or disputed should damage occur.
If good are signed for without checking them or you refuse to check them on delivery responsibility passes over the customer should any damages occur and no claim for goods can be accepted and no refund or exchange can be given. We give customers adequate time to check goods on delivery. if the goods are damaged please return back with the delivery driver / courier company. If not returned back with the driver the customer will have to pay to send the goods
If the customer decides they wish to return the item(s) back for a credit note it is down to the customer to psy to return them. bespoke made wall art is non refundable or returnable. we only issue credit notes and no refund will be given.
incorrect delivery addresses: delivery costs will not be refunded if an incorrect delivery address or incomplete adddress is supplied as we have to pay for each and every delivery up front. it is the customers responsibilty to make sure there address details are correct when submitting there order
If goods are signed for without checking them or you refuse to check them on delivery responsibility passes over the customer should any damages occur And no claim for goods can be accepted.
prices for uk delivered goods are charged per order. Export orders worldwide have prices listed for your country on the checkout page, every order is set up calculated by the weight of the item to our country. Export order cancellations are subject to a 20% cancellation fee.
Uk Bound and international Exports orders signed for without checking on delivery You must and we stress you must open goods before signing for them. Any goods signed for you cannot then report as damaged and no credit note will be given. Delivery costs and Export order delivery costs are non refundable.
We do not accept damage reports after delivery if goods are not checked but signed for.